What this covers
Accounts, onboarding, check-ins, journaling, companion chat, planning tools, discussions, documents, support, waitlist forms, and the marketing site.
Privacy Policy
Clear privacy terms for a sensitive product
DivorcePost is built for deeply personal moments. This policy explains what we collect, how we use it, when it may be shared, and the controls you have over your information.
Who We Are. This privacy policy is issued by [Full Legal Entity Name], [a Delaware limited liability company / corporation] with its principal address at [Address] ("DivorcePost," "we," "us," or "our").
Data Protection Officer. [If applicable: "Our Data Protection Officer can be reached at [dpo@divorcepost.net / address]." If not applicable: "We have not appointed a Data Protection Officer, as we do not believe we are required to do so under applicable law. For privacy inquiries, please contact us at privacy@divorcepost.net."]
EU/UK Representative. [If DivorcePost offers services to EU/UK residents but is not established there: "Our representative in the European Union pursuant to Article 27 of the GDPR is [Name], [Address], [Contact]. Our representative in the United Kingdom is [Name], [Address], [Contact]."]
Overview
How this policy works
This policy applies to DivorcePost's app experiences, companion tools, API-backed features, websites, and support workflows that link to it.
What this does not promise
No system is perfectly secure. We work to protect data, but cannot guarantee absolute security or uninterrupted service.
What we do not do
We do not sell your personal information and we do not share private app content with advertisers for ad targeting.
Collection
Information we collect
We collect information you provide directly, information generated through your use of DivorcePost, and limited technical data needed to operate and improve the service.
Information you give us
- Account details such as your email address, password, and profile settings.
- Onboarding answers, check-ins, reflections, journal entries, and messages you choose to submit.
- Content tied to planning, documents, discussions, or support requests when you use those parts of the product.
- Information you send us directly when you contact support, join a waitlist, or respond to surveys.
Information created through your use of DivorcePost
- Stability scores, stage signals, plan recommendations, progress markers, and similar in-product outputs.
- Chat history and related metadata needed to power the AI companion, follow-ups, and continuity across sessions.
- Notification preferences, reminder settings, and activity history linked to your account.
Technical and usage information
- Device, browser, operating system, IP address, timestamps, and basic log data used for security and reliability.
- Diagnostic events, crash information, and service performance data.
- Marketing-site analytics and cookie-like technologies used to understand traffic and improve the site experience.
Categories of Personal Information Collected (preceding 12 months)
The following table describes the categories of personal information we have collected from consumers in the preceding 12 months, organized by the categories set forth in the CCPA (Cal. Civ. Code § 1798.140(v)):
| CCPA Category | Examples Collected | Sources | Business Purpose | Disclosed To |
|---|---|---|---|---|
| Identifiers | Email address, account username, IP address | Directly from you; automatically from your device | Account creation, service delivery, security | Hosting providers, authentication services |
| Personal information under Cal. Civ. Code § 1798.80(e) | Name (if provided), email address | Directly from you | Account management, support | Service providers |
| Internet or electronic network activity | Log data, browsing history on the marketing site, in-app activity history, device and browser type | Automatically collected | Security, analytics, product improvement | Analytics providers, hosting providers |
| Geolocation data | Approximate location derived from IP address | Automatically collected | Security, fraud prevention | Hosting providers |
| Audio, electronic, or visual information | Audio submitted for transcription (if applicable) | Directly from you | AI companion transcription features | AI/model providers |
| Inferences | Stability scores, stage signals, plan recommendations, progress markers | Generated internally from your inputs | Personalization, product functionality | Not disclosed to third parties |
| Sensitive personal information | Account login credentials; contents of messages and journal entries | Directly from you | Service delivery, AI companion features | AI/model providers (prompt and context data only, as needed to generate responses) |
Categories of Sources. We collect personal information from the following categories of sources: (1) directly from you when you create an account, complete onboarding, submit check-ins, journal entries, or messages, or contact support; (2) automatically from your devices when you use our app or visit our website; and (3) generated internally through your use of our product (e.g., stability scores, plan recommendations).
Sale and Sharing. We have not sold personal information in the preceding 12 months. We do not share personal information for cross-context behavioral advertising.
Use
How we use your information
We use information to run DivorcePost, personalize the experience, respond to you, protect the service, and improve the product.
- Create and secure your account.
- Provide check-ins, scores, plans, journaling, discussions, documents, and related product functionality.
- Personalize guidance based on your responses, activity, and saved context.
- Operate the AI companion and related features such as chat continuity or speech transcription.
- Send service messages, reminders, onboarding emails, and support responses.
- Detect abuse, investigate incidents, maintain uptime, and comply with legal obligations.
- Measure product performance and improve the app, mobile client, API, and marketing site.
Legal Basis
Legal Bases for Processing
We process your personal information only where we have a valid legal basis under applicable law. Depending on the context, we rely on the following bases.
Performance of a contract
We process personal information as necessary to provide the DivorcePost service to you, including account creation, check-ins, journaling, planning tools, the AI companion, and related product functionality.
Legitimate interests
We process personal information for purposes such as improving our products, ensuring service security, detecting abuse, and conducting analytics, where those interests are not overridden by your rights and freedoms. Given the sensitive nature of information processed through DivorcePost, we apply heightened scrutiny when relying on this basis.
Legal obligation
We process personal information when necessary to comply with applicable laws, regulations, or legal processes.
Consent
Where required by law, for example for certain uses of cookies or marketing communications, we process personal information based on your freely given, informed, and specific consent. You may withdraw consent at any time by contacting us at privacy@divorcepost.net, without affecting the lawfulness of processing based on consent before its withdrawal.
Sensitive data
Some information you provide through DivorcePost, including journal entries, check-in responses, stability scores, and companion chat content, may reveal or be closely related to your emotional or mental state, relationship circumstances, or other sensitive matters. To the extent such data constitutes special category data under the GDPR, we process it on the basis of your explicit consent or because it is data manifestly made public by you through your voluntary use of the service.
AI Processing
How AI features handle data
DivorcePost includes AI-assisted features. When you use them, the data needed for that request may be processed by third-party model providers configured by DivorcePost.
What data is processed. Depending on the feature, the data sent to a model provider may include: the text of your current request or message; a limited window of recent chat history for conversational context; selected profile, onboarding, or plan data used to personalize the response; and, for transcription features, audio input.
Who processes it. We currently use the following categories of third-party model providers: [identify providers or categories, e.g., "large language model providers (e.g., OpenAI, Anthropic)" and "speech-to-text providers (e.g., Deepgram, OpenAI Whisper)"]. We contractually require our AI model providers to process your data solely to provide the requested service and not to use your data to train or improve their general-purpose models.
What we do not send. We do not send your password or raw payment credentials to AI model providers.
Important limit
DivorcePost is a support and guidance product, not a law firm, therapist, doctor, or crisis-response service. AI outputs can be incomplete or wrong and should not be treated as legal, medical, or mental health advice. You should not rely on AI-generated content for decisions with significant legal, financial, or health consequences.
Sharing
When we share information
We share personal information only in limited situations tied to running DivorcePost, satisfying legal obligations, or protecting people and the service.
Service providers
We use vendors that help us run the product, such as hosting, authentication, database, analytics, communications, and customer-support tools. They may process personal information only on our behalf and subject to contractual restrictions.
AI and model providers
When you use companion or transcription features, we may send the prompt, recent context, and related account data needed to generate or transcribe a response. We do not send your password or raw payment credentials for these features.
Legal and safety disclosures
We may disclose information if required by law, legal process, or to respond to a valid request, and we may use or disclose limited information when we believe it is necessary to reduce imminent harm, protect users, or protect DivorcePost.
We may also disclose information in connection with a merger, financing, acquisition, bankruptcy, or sale of all or part of our business, subject to applicable confidentiality and legal requirements.
Protection
How we protect information
We use administrative, technical, and organizational safeguards designed for a high-sensitivity product.
- Encryption in transit for network communications.
- Access controls and operational safeguards designed to limit internal access.
- Hosted infrastructure and database protections intended to reduce unauthorized access risk.
- Feature-level privacy controls such as discreet notifications and other safety-oriented product behaviors where available.
Security reality
No internet-based product can guarantee perfect security. You should also protect your device, credentials, and email account, especially if privacy or personal safety is a concern.
Retention
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected.
| Category of Information | Retention Period |
|---|---|
| Account information (email, profile settings) | For the duration of your account, plus [30 days / a reasonable period] after account deletion to process the request |
| User-generated content (journal entries, check-ins, chat history, reflections) | For the duration of your account; deleted within [30 days] of an account deletion request, except as required for legal retention |
| AI companion conversation data | [Specify — e.g., retained for up to [X] days to support session continuity, then automatically deleted, unless you delete your account sooner] |
| Technical and usage data (logs, device info, IP address) | [Specify — e.g., up to 12 months from the date of collection] |
| Marketing analytics data | [Specify — e.g., up to 24 months, or until consent is withdrawn] |
| Backup and security copies | May persist for up to [90 days] after deletion of the primary data |
We may retain de-identified or aggregated information that no longer reasonably identifies you indefinitely for analytical purposes. Where we are required by law, regulation, or legal process to retain information for longer periods, we will do so in compliance with applicable legal obligations.
Rights
Your Privacy Rights
Depending on your location and applicable law, you may have some or all of the following rights with respect to your personal information.
Right to Know / Access
You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom it has been shared. (CCPA/CPRA; GDPR Article 15.)
Right to Correction / Rectification
You may request that we correct inaccurate personal information we maintain about you. (CCPA/CPRA; GDPR Article 16.)
Right to Deletion / Erasure
You may request that we delete personal information we have collected from you, subject to certain legal exceptions. (CCPA/CPRA; GDPR Article 17.)
Right to Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format, or request that we transmit it to another controller where technically feasible. (GDPR Article 20; CCPA/CPRA.)
Right to Restrict Processing
You may request that we restrict the processing of your personal information in certain circumstances. (GDPR Article 18.)
Right to Object
You may object to our processing of your personal information where we rely on legitimate interests as our legal basis. (GDPR Article 21.)
Right to Opt Out of Sale or Sharing
You may direct us to stop selling or sharing your personal information. As noted above, DivorcePost does not currently sell or share personal information for cross-context behavioral advertising. (CCPA/CPRA.)
Right to Limit Use of Sensitive Personal Information
You may request that we limit the use and disclosure of your sensitive personal information to purposes permitted under the CCPA/CPRA. (CCPA/CPRA.)
Rights Related to Automated Decision-Making
Where we use automated decision-making that produces legal or similarly significant effects, you may have the right to obtain human review of such decisions. (GDPR Article 22; CCPA/CPRA ADMT regulations effective January 1, 2026.) DivorcePost's AI companion features provide informational guidance only and are not used to make decisions with legal or similarly significant effects.
Right to Lodge a Complaint
If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.
How to Exercise Your Rights. To submit a request, contact us at privacy@divorcepost.net. We will respond to verifiable requests within the timeframes required by applicable law (generally within 45 days under the CCPA and one month under the GDPR, subject to permitted extensions). We may need to verify your identity before processing your request. Under the CCPA, you may also designate an authorized agent to submit a request on your behalf.
Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights under applicable law. We will not deny you goods or services, charge you different prices, provide a different level of quality, or suggest that you will receive a different level of service for exercising your rights.
Your Right to Opt Out of Sale and Sharing
DivorcePost does not sell your personal information, and we do not share your personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act. Because we do not engage in these practices, we do not maintain a "Do Not Sell or Share My Personal Information" link. We recognize and will process opt-out preference signals, including the Global Privacy Control (GPC), in accordance with applicable law.
Sensitive Personal Information
We collect certain categories of information that may be classified as "sensitive personal information" under the CCPA/CPRA, including your account login credentials and the contents of your journal entries, check-ins, companion chat messages, and other user-generated content submitted through the service. We use this sensitive personal information only for the purposes of providing the DivorcePost service you have requested, securing your account, detecting fraud, and other purposes permitted under Cal. Civ. Code § 1798.121. We do not use or disclose your sensitive personal information for purposes that would require us to offer you the right to limit such use.
Children's Privacy
DivorcePost is not directed to and does not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under 16 without appropriate parental or guardian consent, we will take steps to delete that information promptly. If you believe a child under 16 has provided us with personal information, please contact us at privacy@divorcepost.net.
Cookies
Cookies and Tracking Technologies
We use cookies and similar technologies on our marketing website to understand traffic, measure performance, and improve the site experience. We do not use cookies or similar technologies within the DivorcePost app for advertising or cross-site tracking purposes.
Strictly Necessary Cookies
These are essential for the website to function and cannot be switched off. They include session cookies for authentication and security.
Analytics Cookies
These help us understand how visitors interact with our marketing site by collecting anonymized usage data. We use [identify provider, e.g., Google Analytics / Plausible / etc.] for this purpose.
Functional Cookies
These enable enhanced functionality and personalization, such as remembering your preferences.
Your Cookie Choices. If you are located in the European Economic Area or another jurisdiction that requires prior consent for non-essential cookies, we will present a cookie consent banner before placing non-essential cookies on your device. You may withdraw your consent or adjust your cookie preferences at any time by [describe mechanism, e.g., clicking "Cookie Settings" in the site footer]. You may also configure your browser to block or delete cookies, although doing so may affect site functionality.
Do Not Track. [State whether the site honors Do Not Track browser signals. E.g., "Some browsers offer a 'Do Not Track' setting. We currently [do / do not] respond to Do Not Track signals, but we do honor Global Privacy Control (GPC) signals as described above."]
International Data Transfers
DivorcePost is based in [specify jurisdiction]. If you are accessing our service from outside [that jurisdiction], your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer personal data outside the European Economic Area, the United Kingdom, or Switzerland, we implement appropriate safeguards as required by applicable law, such as the European Commission's Standard Contractual Clauses or transfers to countries that have received an adequacy decision. You may request a copy of the applicable safeguards by contacting us at privacy@divorcepost.net.
Questions, requests, and changes
If you have a privacy question or want to submit an access, export, correction, or deletion request, contact us directly. Privacy: privacy@divorcepost.net Support: support@divorcepost.net Changes to This Policy. We review this privacy policy at least once every 12 months and will update it as needed to reflect changes in our practices or applicable law. If we make material changes, we will notify you through the product, by email to the address associated with your account, or by prominently posting a notice on our website prior to the changes taking effect. We encourage you to review this policy periodically. The "Last updated" date at the top of this policy indicates when it was most recently revised.
Flagged placeholders
Bracketed placeholders throughout this page still require DivorcePost input before finalization, including entity name, address, DPO details, EU/UK representative details, AI provider disclosures, retention periods, cookie tooling, Do Not Track handling, and transfer jurisdiction details.
Safety reminder
If you are in immediate danger or experiencing a crisis, call 911 or contact 988. DivorcePost is not an emergency response service.